Social networking may have been tailor created for retailers. Sure, you might know your regular customers and say “hello” in their mind when they make their purchase. But prior to the advent of social media, which was probably the only real affordable way to help keep in touch with them.
High end stores could maybe afford a printed newsletter every now and then.
Smaller stores with regular purchases could maybe work with a loyalty card (usually with a plastic stamp for every purchase).
But little more.
Now retailers may use various methods to help keep customers loyal and informed.
Probably the easiest social media presence to create is really a Facebook page. They have an integrated procedure that goes detail by detail through the initial page creation and after that it’s just a matter of keeping the page up to date and encouraging your customers to become listed on your page.
The encouragement process is frequently by way of special offers and events but only for people who have signed around your page.
This approach alone can allow you to increase customer loyalty as well as increase their spending.
Nevertheless, people are certain to get bored quickly if all you do along with your social media is sell items to them. That’s not why they thought they logged onto Facebook – even though the number of adverts on that site let you know that they are being treated more and more commercially.
Gossip is good – you are able to tell people about birthdays, your pets, even that which you did at the weekend or last night provided that it’s fit for public discussion!
The more you should use your social media to produce a connection along with your regular customers, the better.
Once you’ve accumulated a amount of people in your company Facebook page, you can even use the advertising function on that site to a target more potential customers. There’s a fantastic drill down facility on the advertising panel that can help you to get this done although you need to keep yourself informed that – very similar as Google’s AdWords – it’s designed to line Facebook’s pocket first and foremost so it’s best to get some assistance from an expert if you never want to spend more than you bargained for.
For retailers, social media also expands to cell phone communications.
It’s easy to ask your customers to register for texting that contain news and special offers from your own company. Provided that you keep the number of messages reasonable and the worthiness they feature high, they is an excellent way to drum up trade almost instantly.
Texting have a higher “open” rate – well over 9 out of each and every 10 messages sent are read within a few minutes to be sent.
Meaning if you’ve got a clear shop or restaurant or whatever and could make a compelling offer, you are able to change that round very quickly. smm panel It’s not unusual for restaurants who’ve used text offers to have a queue at the entranceway later that day. Exactly the same goes for retailers who provide a flash sale but only to people who’ve received the text.
Is Social Media a Revolutionary Force and What Does It Mean to You?
Several things happened before week. The individuals of Egypt removed Hosni Mubarak as their ruler and I had dinner with senior high school friends that I had not seen for decades. What’s the bond? Social media. The leader of Egypt’s revolt was a Google executive; I reconnected with my senior high school friends on Facebook.
I was also a member of a panel on “How to Use Social Media to Build Your Business.” Often when this topic is introduced to the over 40 crowd it’s viewed rather skeptically; the concern being certainly one of time and value, as a result of not enough knowledge and experience.
When we consider Egypt as a comparison, consider who led the charge, who was in the road first–the youth. Why? The old want stability and peace at any cost; the young see revolution and progress. Hope trumps experience–the youth have a passion for freedom; the old were safe in accepting the status quo, therefore ambivalent about change. Passion trumps ambivalence. Mobile phones, Twitter, Facebook and the Internet all made these changes in the Arab world possible. Social networking is really a revolutionary force.
How are you currently embracing and implementing social media in your company and personal branding? Social networking is a valuable tool for building your reputation, engaging new, prospective customers and gaining real-time feedback. You can experience exponential returns in your customer base that will not be possible through some other means free of charge to you apart from time. So, if you are not on LinkedIn, Facebook, Twitter or any other social media platforms you are standing still, maintaining the status quo-at least until the younger, more forward-thinking competitor dethrones you. A current Harris Poll showed that 78% of Millennials, the very first generation to be raised with online media, actively use social media. Including blogs, social support systems and photo and video sharing sites.